Frequently Asked Questions

How would you recommend I place my order?

Currently, we recommend you call us at (503) 344-4476 to discuss your requirements, then use email to send all award and engraving  specifications and photos of logos.

 How can I pay?

We accept Paypal,Visa, Check, Cash, Money order and P.O.’s from public agencies and companies.

How much are shipping charges?

Our preference is to offer you pick up your awards, trophies, medals or signs at our Milwaukie, Oregon location. If you need shipping, we will obtain shipping charges to be paid at the time of your order. Our handling fees are minimal, depending on the packaging needed.

 How will I know that my payments are secure?

We use the convenience of Square or Paypal to assure that your information will be protected.  With either Square or PayPal, you’re protected from checkout to delivery.  PayPal spots problems before they happen with the latest anti-fraud technology.

At Laserwerks, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. If you have any questions about security, you can contact us at laserwerks@comcast.net.

 Will I have a price guarantee?

Yes once a proof has been presented and  approved, your price is guaranteed. Rush orders may require a premium fee. Customized, personalized orders are not produced instantly.  Plan for enough lead time to discuss, mock-up, approve, order product, and send to production.  Plan at least ten days ahead for smaller orders and at least 15 days for larger orders.

 If I have an issue with my order, what should I do?

Please contact our Customer Service Department at 1-(503) 344-4476. Your satisfaction is our priority.

Where is my order?

We pride ourselves on staying in touch with you during the order production process, If you have not heard from us recently and want an update on your order, contact us via email or phone us at 503 344-4476 to discuss the current status of your order.